ShopTheRoe Parties are becoming quite popular lately. Items post immediately and your customers are able to view your inventory easily. One question we get often is how you can be notified when someone comments on your items.
On the top right corner of your ShopTheRoe screen, a little blue number will pop up next to your username like this:
These are your notifications. If you click on the blue number, it will take you to all your unread notifications. These will include sold comments or questions from your customers. It will also provide you with a link that will take you directly to the item that was commented on.
When someone comments on your item and you need to respond, you click “Reply” on the bottom of their comment so it will show up like this:
Because you hit “Reply”, your customer will receive a notification via Facebook that you responded:
So there are notifications happening in two places: on STR and on Facebook. Just remember that “top-level” comments on an item trigger notifications for the consultant on STR. Replies to comments trigger notifications for the person being replied to on Facebook.
It would be nice if “top-level” item comments could just show up as notifications on Facebook but, unfortunately, Facebook doesn’t provide that option. Hence the STR comment notifications.
There is an option to “Also post on Facebook” when commenting:
When you check that box, it post it on your Facebook wall:
We hope this will help answer some of your questions about how the STR Party Notifications work.